Rubix Voice

How businesses communicate is changing, with Voice over IP (VoIP) quickly becoming the preferred solution over traditional old-school methods. VoIP provides substantial cost savings, flexibility, and features that legacy phones can’t match.

However, businesses hesitate to migrate to this technology as many VoIP solution providers focus primarily on sales rather than prioritizing client needs. Rubix Voice—a trendsetter in the VoIP space—is changing this perception through its distinct approach to solution delivery.

Rubix Voice doesn’t just set up a line; it engages with businesses to understand what they offer so it can tailor a VoIP system to their needs.

“We spend time understanding our subscribers’ real needs. We go beyond just making calls; we aim to enhance the inbound calling experience. This means customizing menus for quicker access to specific departments or services, reducing call times, and improving the overall customer experience,” says Patrick Callum, director of business development at Rubix Voice.

The subscribers avail of a comprehensive suite of services, including traditional unlimited VoIP calling within the US and Canada, video calling, toll-free numbers, and SMS texting. It provides specialized e-faxing services that adhere to HIPAA compliance standards for healthcare subscribers. All these services are designed to smoothly incorporate with the client’s existing infrastructure, including popular applications like Microsoft Teams and various customer relationship management platforms.

Rubix Voice draws from its engineering background and experience as an original technology solutions provider. It can evaluate infrastructure readiness for VoIP deployment and seamlessly integrate VoIP with existing systems.

When implementing its solutions, Rubix Voice emphasizes fostering meaningful customer relationships. Before any sales engagement, its dedicated team conducts in-depth interviews with key stakeholders, such as owners, office managers, and end users. It also performs a comprehensive review of existing systems to pinpoint potential areas for improvement. This process eventually leads to on-site assessments of the business, evaluating infrastructure needs like internet bandwidth, cabling, and rack space.

The ultimate objective is to gather precise requirements for a customized VoIP platform.

This consultative approach is pivotal in understanding the needs and workflows of each business, enabling Rubix Voice to tailor VoIP solutions cost-effectively.

By taking the time to optimize the inbound calling experience, such as tailoring menu items for quicker access to desired departments, individuals, or services, Rubix Voice significantly enhances customer satisfaction.

“We are dedicated to ensuring a seamless transition by minimizing downtime and guaranteeing smooth, end-to-end project completion. Our commitment extends beyond just the initial phase; we prioritize the entire project’s success from start to finish,” says Kevin Hennemeier, technology director of Rubix Voice.

Besides, with Rubix Voice, clients are not burdened with the upfront cost. It buys and implements specialized equipment without tying clients into long-term contracts. This strategy pays off by fostering loyal, long-term customer relationships. The expertise goes beyond just selling; it optimizes existing systems, sometimes recommending reconfiguration rather than an entirely new solution. This white-glove service is backed by the leadership team’s profound technical prowess. As Callum emphasizes, Rubix Voice aims to be a trusted, long-term partner.

We prioritize understanding our subscribers' and customers' real needs. We go beyond just making calls; we aim to enhance the inbound calling experience

These values and capabilities have been a driving force behind its remarkable growth. Satisfied customers have transformed into enthusiastic brand ambassadors, consistently recommending Rubix Voice to their peers. In 2024, Rubix Voice will officially launch its Get Rubix Voice marketing campaign to formalize and amplify this community advocacy.

The campaign will feature personalized VoIP success stories from subscribers in various industries, including healthcare and non-profits. For instance, veterinary clinics will discover how Rubix Voice has enhanced workflows for similar practices. The campaign’s focus on referral marketing and targeted outreach is poised to sustain the company’s ongoing exponential expansion.

Rubix Voice represents the future of business communications with competitive pricing, robust calling capabilities, seamless integration with popular applications like Microsoft Teams, and an unwavering commitment to customer relationships. Its proven model has generated exceptional loyalty and growth. We can anticipate a growing number of businesses switching to embrace Rubix VoIP.