November 2022| | 19"Many hosted VoIP providers only offer an API which leaves the customer responsible for gluing the CRM and the VoIP service together. Rather, we provide development staff that can guide and even create the software necessary to connect the CRM and HostMyCalls APIs. In some cases, the company presents a proof of concept ahead of implementation," says Waldrop.A Truly Comprehensive SolutionHostMyCalls serves small to large businesses and local governmental groups. Even though their needs vary widely, the company finds common concerns early in the process from their past experiences with VoIP providers. The installation and deployment of endpoints are a concern for many, making self-installation an undesired solution.On the surface, it sounds simple ­ open a box, assemble the phone, place it on the desk, and plug it in. Where things get tricky is the connection to the local area network, routers, firewalls, paging, door boxes, faxes etc. Then concern turns to call routing, telephone customization, headset integration, equipment training and support.HostMyCalls provides on-site technicians to guide through implementation. HostMyCalls delivers a full array of services both at and away from the office through movable desk phones, chat, business-grade conversational SMS and browser-based WebRTC softphones. The company also furnishes iOS and Android apps.An Organization of ProfessionalsHostMyCalls believes that to provide state-of-the-art VoIP communications, it must help the customer solve issues encountered with their internet service without pointing fingers. The company, to this end, has developed an internet test tool with the ability to identify issues from end to end. It not only reports on each step in the process but continues over an extended period. This tool is vital to supporting the company's mandate to provide solutions for customers. Acting on its customer's behalf, it generates a report and shares it with the customers' ISP to aid them in correcting problems.HostMyCalls provides a complete hosted solution for customers with no capital investment. It bundles the endpoints in a monthly service fee and includes an exclusive lifetime equipment warranty."We are simply an organization of professionals. We do not believe in micromanagement and unequivocally allow our employees to do their jobs," informs Waldrop. "This has translated into a work culture, where our employees love their jobs and play a vital role in ensuring complete customer satisfaction." HostMyCalls delivers technology in a ready-to-use fashion where many providers get lost in the implementation
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